Openings
Back Up Care Coordinator—Closed
We have an awesome care coordinator/administrative assistant. We adore her. And sometimes, she needs to go on vacation or take care of her cat or do other things that help her be a whole human. That’s where you come in. We’re looking for a someone who can fill in her for a few times a year for planned vacations and someone who might be available last minute if she were out unexpectedly for more than a day or two.
While the actual position isn’t open, we’re leaving the description posted below to give you a sense of what you might want to fill in on! Reach out if you’re interested: joinus@wholevalleytherapy.com
Care Coordinator—
We are looking for a Care Coordinator/Administrative Assistant to join our team in a part-time capacity at 15 to 20 hours a week, with room to grow. This position is, and will remain, 100% remote. Our ideal candidate is detail-oriented and is able to keep track of multiple processes at once. Many of our clients face regular micro-aggressions based on the target groups they belong to; the ideal candidate prioritizes interacting with clients from a trauma-informed perspective, with patience, compassion and genuine care. We will train for the right fit.
Primary responsibilities include:
Processing all new clients administratively: confirming initial appointments with clients; entering client information into our EHR, insurance verification; managing new client paperwork process.
Supporting biller with billing issues for all clients: contacting clients about outstanding balances/credit card updates; communicating with clinicians/director regarding persistent client billing issues.
Assisting in other administrative responsibilities as needed, such as: updating referral directory listings; electronically filing paperwork; documenting and updating policies/procedures; communicating changes to clinicians; assisting with payroll; troubleshooting tech issues; assisting with onboarding; etc.
To be successful in this position, the candidate must:
Display excellent verbal and written communication skills. This includes communication that is direct, compassionate, and thorough.
Be responsive, organized and efficient.
Be able to follow detailed processes (we will train you!), problem solve on your own, and ask for help when you need it.
Enjoy working a little bit each day (M-F) throughout the week. While exactly when the work gets done within a 24 or 48 hour time period is often flexible, this position does require availability during daytime hours so that you can make phone calls to clients as needed.
Be comfortable working independently.
Have a demonstrated commitment to intersectional feminism. The right fit will be LGBTQIA affirming, culturally humble, and trauma-informed.
We'd prefer that the candidate have:
Experience with mental health care navigation (personally or professionally).
A functional understanding of HIPAA compliance.
Proven track record communicating respectfully and compassionately with stakeholders.
Solid boundaries and an understanding of what promotes work life balance.
An understanding of the unique needs of our clients, and communication that is tailored accordingly.
A desire to grow the role alongside our businesses growth. For the right candidate, this position could expand to cover more of our administrative tasks and/or client facing needs such as intake calls.
Technology Required:
Internet access; a computer that has a web browser compatible with GSuite and workstation setup that allows for private phone calls to be made (can be done through computer)
Benefits
$25/hour compensation (with room to grow)
W2 employee (not a contractor). You get paid for the hours you work.
Flexible work hours
Paid sick time
Being part of an intersectional feminist community that cares about you as both a human and a professional.
***QTPOC candidates are strongly encouraged to apply***
If interested, send your cover letter, resume or CV, 3 professional references and start date to JoinUs@wholevalleytherapy.com. You are welcome to send us any questions about the position at this email address as well.
We will begin rolling interviews as early as September 28th and would like to train someone by mid-October before our current Care Coordinator moves away!